Privacy Policy

Hefty Deliveries is committed to protecting your personal information and ensuring that your privacy is respected at all times. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our delivery services.

Information We Collect

We may collect the following types of information:

1. Personal details such as your name, phone number, email address, and physical address.
2. Delivery details, including pickup and drop-off locations, package descriptions, and recipient information.
3. Payment information when you make payments through our accepted channels.
4. Device and usage data including IP address, browser type, and interactions with our website or app.

How We Use Your Information

We use your information to:

1. Process, manage, and complete delivery requests.
2. Verify your identity and ensure secure transactions.
3. Provide customer support and respond to queries.
4. Improve our services, website, and user experience.
5. Send important updates such as delivery confirmations, timing changes, or service alerts.

We do not sell, rent, or trade your personal information with third parties.

Information Sharing

We may share your information only when necessary:

1. With delivery riders or agents to fulfil your service request.
2. With payment processors to complete transactions.
3. With government authorities if required by law, court order, or legal process.
4. With trusted service providers who support our operations under confidentiality agreements.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, misuse, or alteration. However, no electronic transmission or storage method is completely secure.

Data Retention

We retain your information only for as long as necessary to:

1. Provide delivery services.
2. Comply with legal and regulatory obligations.
3. Resolve disputes or enforce agreements.

Your Rights

You may:

1. Request access to the personal data we hold about you.
2. Request corrections to inaccurate information.
3. Request deletion of your data where legally applicable.
4. Opt out of non-essential notifications and marketing messages.

Cookies and Website Tracking

Our website may use cookies and similar tracking tools to enhance user experience, improve site functionality, and analyze usage patterns. You may disable cookies in your browser settings, though some features may not function correctly.

Third-Party Links

Our website or platforms may contain links to third-party sites. We are not responsible for the privacy practices, content, or security of these external websites.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and continued use of our services indicates acceptance of the updated policy.

Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact our customer support team through the channels provided on our website or app.